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Welcome
Our Annual Report 2024 offers a detailed overview of our operations and the Arbiter's decisions.
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Technical Note issued by the Office of the Arbiter for Financial Services
How to Complain in 3 Steps
Step 1
Submit a complaint with your provider first
Step 2
If the response from the provider is not satisfactory
Step 3
Submit your complaint with us
The Office of the Arbiter for Financial Services (OAFS) in Malta provides a free, independent and impartial mechanism of resolving disputes outside of the courts' system, filed by customers against financial services providers authorised by the Maltese financial services regulator.
We're here to guide you on how to best approach an issue.
If you would like to know more about our setup, please click on ABOUT US.
You may contact us informally to enquire about a situation you're experiencing. Reach us here.
If you are unable to find what you’re looking for or you would like to ask us a question, please fill in our contact form.
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Enquiries Minor Cases
This is our service to help you sort out small cases or queries informally. You may contact us to enquire about a situation you're experiencing. We're here to guide you on how best to approach an issue.
Decisions
Browse the Arbiter's Decisions, by year, to find out more about investigation findings and conclusions.
Cross-Borders Complaints
- Dispute with a financial services provider located in another EU/EEA country.
